Shipping policy

Shipping Policy


THEFUTUREOFJEWELRY LLC, of 750 Stonegate Dr, Wexford, PA 15090, United States, ships the pieces you order from thefutureofjewelry.com. Last updated September 2026.


Where we ship

We ship to the United States.


When your order ships

Nothing we sell comes off a shelf. Every piece is made to the design you built, one at a time, after you order it, so the time before your parcel leaves us is production time rather than handling time.

- Precious metal pieces — production takes around 2 weeks.
- Resin pieces — production time takes a few days.

The shipping time you choose at checkout is added to that. A two-week piece on a three-day service reaches you in about two and a half weeks, not three days.

If a piece is going to take noticeably longer than this, we will email you rather than leave you waiting.


Shipping options and cost

Your options and their cost are shown at checkout before you pay, and depend on where the parcel is going and how quickly you want it.


Tracking

When your piece is finished and on its way, we email you a shipping confirmation with a tracking number. If it has not arrived, check your spam folder first, then email help@tfoj.com and we will send it again.


How your parcel arrives

Your jewelry arrives individually wrapped and sealed, in packaging that does not announce what is inside.


Taxes

Taxes may be added at checkout depending on where the piece is going.


Getting the address right

We ship to the address you enter at checkout, exactly as you enter it. Please check it before you pay.


If you spot a mistake, email help@tfoj.com straight away, we can usually change the address while the piece is still being made, and never once it has shipped. A parcel that comes back to us because the address was wrong can be sent out again once you cover the shipping a second time.


If something goes wrong in transit

- Delayed. Once a parcel is with the carrier, its progress is in their hands. Give a tracked parcel a few days past its estimate — most turn up. If it does not, email us and we will chase it with the carrier.
- Lost. If tracking stops and the carrier confirms the parcel is lost, we will remake the piece or refund you in full, whichever you prefer, at no cost to you.
- Damaged. Email help@tfoj.com with a photo of the piece and the packaging, ideally within 7 days of delivery. We will replace it or refund you in full, and we pay the shipping both ways. See our [Refund & Returns policy](https://thefutureofjewelry.com/support/refund-and-returns/).


Nothing here limits the rights the law gives you where you live.


Return shipping

If you are sending a piece back because you changed your mind or want it changed, you pay the return shipping, and the original shipping cost is not returned. If the piece is faulty, damaged or not what you ordered, we pay it both ways.


Email help@tfoj.com before you send anything, so we can confirm the address to use and expect the parcel. Please use a tracked service and consider insuring anything worth more than $75 - until a returned piece reaches us it is still in the carrier's hands.

Questions

Email help@tfoj.com, or write to THEFUTUREOFJEWELRY LLC, 750 Stonegate Dr, Wexford, PA 15090, United States.